Shipping policy

Shipping Policy

Last updated: 01/15/2026

At Black Flag Off-Road, many of our products are shipped directly from third-party suppliers. This allows us to offer a wider selection of products, but it also means shipping times and handling may vary.

Order Processing

  • Orders are typically processed within 1–5 business days

  • Processing times vary by supplier and product availability

  • Orders are not shipped on weekends or holidays

  • Once an order has entered processing, it cannot be modified or canceled

Processing time is separate from shipping time.

Shipping Times

Estimated shipping times (after processing):

  • Domestic (U.S.): 5–14 business days

  • International: 10–30 business days

Shipping times are estimates only and are not guaranteed.

Multiple Shipments

If your order contains multiple items, they may ship:

  • From different suppliers

  • In separate packages

  • With separate tracking numbers

This is normal for dropshipped orders.

Shipping Carriers

Orders may ship via a variety of carriers depending on the supplier, including:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Regional or international carriers

Carrier selection is determined by the supplier and cannot be changed.

Tracking Information

  • Tracking numbers are provided once the supplier ships the item

  • Tracking updates may take 24–72 hours to appear

  • Some international shipments may have limited tracking updates

Shipping Costs

  • Shipping fees (if applicable) are calculated at checkout

  • Shipping costs are non-refundable

  • Duties, taxes, or customs fees (if applicable) are the customer’s responsibility

Delays & Carrier Issues

We are not responsible for shipping delays caused by:

  • Carrier delays

  • Weather events

  • Customs processing

  • Supplier delays

  • Incorrect or incomplete shipping information provided by the customer

Once an order is handed to the carrier, delivery timing is outside our control.

Incorrect Address / Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned due to an incorrect address, refusal, or failure to collect:

  • The order is not eligible for a refund

  • Reshipping costs are the responsibility of the customer

Lost or Missing Packages

If a package is marked as delivered but cannot be located:

  • Customers must contact the carrier directly to file a claim

  • We are not responsible for packages lost after confirmed delivery

Damaged Packages

If your item arrives damaged:

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos of the damage

  • Do not discard the packaging until instructed

We will coordinate with the supplier to resolve the issue.

Supplier Fulfillment Disclaimer

All products are fulfilled and shipped by third-party suppliers.

While we work closely with our suppliers, we do not control shipping timelines, carrier operations, or customs processing.

By placing an order, customers acknowledge and accept these conditions.

Contact Information

For all shipping inquiries:

Email: sales@blackflagoffroad.com
Business Name: Black Flag Off-Road